911 Crisis Center TV Show question

I searched for this answer and tried to find a sub for this TV show. Hoping y'all can shed some light.

On a lot of the calls they take, they show live tracking of suspects despite the suspects not calling in. Their screen also shows the location of the caller, PD, EMS, and Fire. Is there a way for them to actually track the suspect (maybe if the caller gives the suspects phone #) or is it added for the show?

I noticed that it's typically for suspects known to the caller. They don't have the suspect on their screen when it's an unknown person.

I searched for this answer and tried to find a sub for this TV show. Hoping y'all can shed some light.

On a lot of the calls they take, they show live tracking of suspects despite the suspects not calling in. Their screen also shows the location of the caller, PD, EMS, and Fire. Is there a way for them to actually track the suspect (maybe if the caller gives the suspects phone #) or is it added for the show?

I noticed that it's typically for suspects known to the caller. They don't have the suspect on their screen when it's an unknown person.