My neighbor has fiber but not me

Does anyone have the same situation? My neighbors in the back of my house has ATT Fiber but they don’t offer it to me. I called and the customer reps created a ticket. They said this ticket should ask the engineers to come check. Months and years have passed and I still can’t have fiber. Any advise? The best ATT offer to me is 50mbps DSL in the middle of Sillicon Valley.