$250 dollars in debt over a $10 purchase?

Since the brawl star severs were slightly broken yesterday, I accidentally bought the brawl pass plus twice because I got a purchase failed message the first time, and got a bonus 170 gems as compensation. Because I didn’t want the gems, I refunded one of my brawl pass purchases, expecting to lose those 170 gems. For some reason, when apple finally refunded my purchase a day later, I ended up getting 5000 gems revoked out of my account. I’m extremely confused right now and want the amount to be corrected. I really wanted to buy an offer in the pizza planet shop, but now since im -4833 gems in debt on accident, I can’t do that anymore. I tried contacting supercell, and they directed me to the in-game support tab. it must’ve been ai the whole time because they didn’t pay attention to the fact that I am way more in debt than I should be and they’re focused on the fact that “I made a refund so obviously I should be negative gems.” I really need help on a solution, because no support will help me out.