Update: Dealership Harassment After Test Drive
Context: https://www.reddit.com/r/CarsIndia/s/f9iIWLOMFw
Hey everyone,
Firstly, thank you for your overwhelming on my previous post. It give me a lot of much needed confidence.
A couple of days ago, I posted about an issue with a car dealership demanding payment for tyre damage after a test drive, despite me not being informed of any terms beforehand. Things have escalated, and I need some urgent advice.
What’s Happened Since My Last Post:
Nonstop Calls & Visits: Despite explicitly telling the salesperson not to call me during my nap (I work night shifts), he has repeatedly called me. Worse, he even showed up at the location where he had originally picked me up for the test drive, which was my friend’s house, not mine. That was already unsettling.
Today, He Came to My Home: I had never given my home address to the dealership, yet today, the salesperson knocked on my door. I had told him yesterday in clear words not to visit my residence, and yet he did it anyway. This is beyond unprofessional—it feels like harassment.
I’ve Warned Him: I sent him a message saying that if he or his team contacts me in any way other than email (for an official bill), I will escalate this to Maruti’s head office and file official complaints on every possible portal. (I sent him a screenshot of the mail that I will be sending) I also told him all communication must now go through his manager via text or email.
(I did file a formal enquiry to the official Maruti email. They took my details and did not respond back)
What Should I Do If They Come Knocking Again?
I have not engaged with them in person. Should I call the police if they show up again?(I don't wanna involve the police)
Should I go ahead and file a formal complaint now, or wait to see if they back off?
Any advice on how to protect myself from further harassment?
Appreciate any guidance!
Context: https://www.reddit.com/r/CarsIndia/s/f9iIWLOMFw
Hey everyone,
Firstly, thank you for your overwhelming on my previous post. It give me a lot of much needed confidence.
A couple of days ago, I posted about an issue with a car dealership demanding payment for tyre damage after a test drive, despite me not being informed of any terms beforehand. Things have escalated, and I need some urgent advice.
What’s Happened Since My Last Post:
Nonstop Calls & Visits: Despite explicitly telling the salesperson not to call me during my nap (I work night shifts), he has repeatedly called me. Worse, he even showed up at the location where he had originally picked me up for the test drive, which was my friend’s house, not mine. That was already unsettling.
Today, He Came to My Home: I had never given my home address to the dealership, yet today, the salesperson knocked on my door. I had told him yesterday in clear words not to visit my residence, and yet he did it anyway. This is beyond unprofessional—it feels like harassment.
I’ve Warned Him: I sent him a message saying that if he or his team contacts me in any way other than email (for an official bill), I will escalate this to Maruti’s head office and file official complaints on every possible portal. (I sent him a screenshot of the mail that I will be sending) I also told him all communication must now go through his manager via text or email.
(I did file a formal enquiry to the official Maruti email. They took my details and did not respond back)
What Should I Do If They Come Knocking Again?
I have not engaged with them in person. Should I call the police if they show up again?(I don't wanna involve the police)
Should I go ahead and file a formal complaint now, or wait to see if they back off?
Any advice on how to protect myself from further harassment?
Appreciate any guidance!