Ticketmaster

Can someone explain how, other than just being Ticketmaster, does it take up to 17 WORKING DAYS for Ticketmaster to transfer funds for tickets that are sold back through their poxy website??

Thats up to the 5th of February to transfer funds and then 3-5 more days for funds to hit my account.

Also the original price of the ticket was €89.50. With fees and charges then coming to €98.80 and now to resell the added another €17 euro in fees for the new buyer.

Shambles of a company.