Warning: Chase Travel is IMPOSSIBLE to use -- do NOT count on getting any of the promised perks! Just a lot of pain and suffering.

They entice you to spend $550 on a Sapphire Reserve, with the promise of a huge number of bonus points, and lots of perks, when you book a hotel through Chase Travel. The problem? It's IMPOSSIBLE to book through Chase Travel. My wife and I have both been trying ALL DAY and every transaction ends in an error. We've suffered through multiple phone calls with both Chase Travel and Chase Cardmember Services, neither of whom can figure out what is wrong, and who each keep pinging us back to the other department. Meanwhile, I'm now $550 down, have lost a WHOLE DAY to frustrating travel planning, and now the hotel we've been trying to book is sold out.

Great job, Chase. I would like a refund, and to switch to Amex.