Hyundai of Pharr – A Year of Failed Repairs, Negligence, and Unfair Charges

I am so frustrated with my ongoing nightmare experience with Hyundai of Pharr and the national Hyundai company’s refusal to take responsibility for a dealership they know is failing customers. This is no longer just about my car—it is clear that Hyundai’s entire system is designed to leave customers stranded with no accountability.

Here’s what has happened so far: • February 2024: My Hyundai Tucson Hybrid displayed warning lights for the blind spot and brake systems. I took it to Hyundai of Pharr immediately. • Over a year of failed repairs: Every time they claimed it was fixed, the warning lights reappeared—sometimes before I even left the lot. • Management shake-up: After my complaint, Hyundai of Pharr replaced both the service manager and dealership managers. But when I went to pick up my car, the old service manager was still there—now working as a clerk! • National Hyundai confirmed this is a pattern: A national Hyundai representative admitted to me that this is how cases from Hyundai of Pharr always turn out. • Hyundai now wants me to pay for damages on a rental I was forced to use for over a year because of their failure.

And here’s where it gets even worse:

When I escalated to national Hyundai customer service, their excuse was that each dealership is privately owned and operated, so they can’t do anything.

As a last resort, they told me to contact the regional service manager—but when I called the dealership, they said there was no regional service manager. Then, Hyundai’s customer service said, “If the others didn’t have an answer, they won’t either.”

So, Hyundai has now:

✅ Failed to repair my car for over a year ✅ Replaced management without actually fixing the problem ✅ Confirmed this is a pattern at Hyundai of Pharr ✅ Refused to take responsibility at the national level ✅ Told me to call a “regional manager” who doesn’t exist

At this point, it is clear that Hyundai—both at the local dealership and corporate levels—is actively avoiding accountability. They know this dealership is failing customers, and they are allowing it to continue.

I strongly believe this is a story worth investigating. How many other Hyundai customers are dealing with this same situation? If Hyundai’s corporate office is telling customers they are on their own, then what recourse does anyone have?