CenturyLink price increase on $65 for life Internet plan

I signed up for a $65 Fiber Internet for Life promotion 5 years ago. I'm receiving communications from CenturyLink informing me they plan to increase my bill by $10/mo. I assume this is happening to others and want to educate others on my plan to fight this increase.

Step 1
Email [[email protected]](mailto:[email protected]) using the following template I whipped up.

Dear CenturyLink Customer Advocacy,

I am writing to express my concern regarding the recent notification of a $10 rate increase on my fiber internet service. I signed up for the "$65 Fiber Internet for Life" promotion over five years ago, which explicitly promised a fixed rate of $65 per month for the lifetime of the service.

This rate increase appears to be in direct violation of the terms of the promotion under which I subscribed. I kindly request that you honor the agreed-upon pricing of $65 per month and confirm in writing that my monthly rate will not increase.

Failure to resolve this matter satisfactorily will leave me no choice but to file a formal complaint with the Colorado Attorney General's Office, as such actions may constitute a breach of consumer protection laws.

I trust that CenturyLink values its customers and its reputation for integrity. I look forward to a prompt resolution of this matter and a confirmation of the original pricing terms.

Thank you for your attention to this issue. Please feel free to reach me at [your email address or phone number] should you require any further information.

Sincerely,
[your name]

Step 2
If CenturyLink does not honor the original agreement. File a Consumer Fraud complaint with the Colorado Attorney General
https://coag.gov/file-a-complaint/

Make sure you save your communications with Century Link. If they do not resolve the issue and honor the original agreement, you will need the documentation when you file the complaint.

Hopefully, this helps others who are facing the same issue.