GCash Refund: Is there someone who successfully received a Gcash Refund?

GCash Refund: Is there someone who successfully received a Gcash Refund?

On November 2, 2024, at approximately 3:00 PM, I transferred PHP 15,000 to a business account. However, I did not receive a Transaction Receipt for this transfer, even though the amount has already been deducted from my account balance.

I have attempted to contact Gcash multiple times by submitting emails and tickets through the Help Center, but unfortunately, I have not received any response to date.

I really need help for this kasi the money if supposed to be a payment for a merchant for our event. GCash is not even helpful.