Order HELP

Coming up next week will be one month since i place my order on EK’s webshop. My order has not shipped and customer support hasn’t replied in over a week. I’ve ordered from them a few years back but what happened? I understand it’s peak season but almost a month with no update and no reply.. If i would’ve known this i could’ve saved hundreds on other water blocks/ parts from other venders with free shipping from amazon. wtf