What was your experience like purchasing furniture from Structube Edmonton?

What was your experience like purchasing furniture from a Structube Edmonton location? How were they in resolving issues?

There is a sofa I want to buy from them, but the negative reviews of how they handle damaged or defective items is concerning, especially if issues arise outside of the 7 day return window. If I could find a similar style Canadian made elsewhere I would pay up for that, but haven't come across one.