Banned after appealing the suspension?

Tl;dr Made the account, looked for the item i wanted (a ring), discussed with seller all the details for customizing my order. Paid for said item, Etsy cancelled the order and suspended the account. Emailed them, they asked a few questions (full name, address, most frequently used browser, location of sign-in, etc). Answered to them. Then this.

Any...idea how to figure this one out?