I'm never ordering from recollections again

My ship date was November 12th. I ordered at the beginning of October.

I keep asking for updates with zero response. On the few occasions I've received a response, it's this auomated thing telling me my estimated ship date...that's months ago.

I also have another order with them that was supposed to arrive before christmas that I made in JUNE.

Disputing both charges with my bank currently.

I get they take a long time but I specifically planned to wear these items for Christmas.