Has anyone tried to update their zairyu card at Japan Post Bank and repeatedly failed?

My zairyu card was set to expire end of November, but I ended up getting my new card at the end of October so when I got the notification on my JP Bank app about needing to update my residence card early November I did it right away. I still had the notice on my app for weeks after, but I thought it was fine because I already submitted it and their online page said they received my submission. Then in the beginning of January I found out that my bank had been locked and I couldn’t take any money out. I could still top up my PayPay, but anything connected to my cards or the atm wouldn’t work. I went in person almost 3 weeks ago right after the holidays to do it all in person, and the staff and I spent almost an hour going through all the paper work and then double checking everything. But now 3 weeks later, my bank is still locked and I still haven’t been able to take out any money. I wonder if this has happened to anyone else, and how they got it resolved.