Not sure about Geekom - Mini IT 13 failed after 3 weeks

Just bought the Geekom Mini IT 13 and it ran Windows really well - -- until it stopped powering up. Feels like the power button is faulty. Support do not seem to understand my emails ; I said it won't power on, they replied re-install Windows !!?? Am tring to get a 30 day refund but Easter is making communication harder - will update with the outcome. I think they may have quality control issues as I have read elsewhere