LAST CALL: Let us know about Mod World 2024 giveaway issues 📣

Friday 17th of January - Edited for clarity

Hi all,

Thanks a lot for all your patience and feedback.

Just to add clarity on next steps, and making sure we get things right for you:

Issue type Issue description Action Deadline
Missing Digital Trophy Attended the event, still don't have the trophy in profile trophy case Form Friday Jan 24
Missing Pin (at confirmation) December confirmation email didn't include the pin, but attended the event Form Friday Jan 24
Missing Pin (at delivery) December confirmation email did include the pin, but wasn't included in the shipment. Note: If you had flagged your missing pin before, it will arrive in a separate shipment. [Email](mailto:[email protected]) 5 working days post delivery confirmation
Other shipping related issues Incl. damaged items, lost items, customs challenges, etc. [Email](mailto:[email protected]) 10 working days post shipping confirmation
Missing Digital Poster Item not received Friday Jan 24

Next steps:

  • Missing trophies will be uploaded w/c January 27th. We will not be able to award new trophies after that.
  • Missing digital poster will be sent out w/c January 27th.
  • Issues with physical merch will be dealt by our 3rd party vendor. We will not be accepting missing pin claims (pre-shipping) after Friday Jan 24.

We know mods love merch (& trophies), so we’re working hard behind the scenes to iron out our processes to make it easier/better in the future. 

Ta,

u/Cee__Kay & your Mod Events team

P.S. If you have any questions about the status of your shipment, send an email to our 3rd party vendor at [[email protected]](mailto:[email protected]).