Merch Order Issues

Has anyone been having trouble with their merch order from the NK site?

I ordered the pennant and the 2024 We'll All Be Here Forever Tour Tee shirt. Both were supposed to be gifts and now I'm going to have to go to plan B because only the pennant was in the package despite the slip saying both items were included.

I was trying to be patient already--I ordered this stuff on 12/3 and it was crickets until 12/10 when I got the email that my order shipped. Except when I checked tracking they had only made the label.

I've been checking and checking and it only was physically shipped on 12/21. I wasn't too worried since it looked like it was going to be here by Christmas.

Now I'm just hoping the shirt is still in stock, it's for a friend that went with me to his show this year. Her size was sold out so I was really hoping to surprise her.

Does anyone know if the shop is good about responding quickly?