Error in trying to purchase a ticket physically at the theater in advance for a new release with unlimited pass.

I live close to my theater, so I try to do this to avoid paying the $0.50 booking fee on the app. I tried purchasing a Thursday 1/16 ticket today (1/12) for a new release movie that opens Thursday, there are showings in the app on this day so tickets are obviously available online, but when I tried purchasing at the kiosk and scanning my pass, it came up as an error even after an employee tried helping me. Has this happened to anyone? Is it just because it’s a new release?