What a SCAM Nekki. Need Refund ASAP

My server is Asian (India) ID: 19886708 PROD AS So ofcourse now that we have a NEW character Widow, seeing an offer so cheap (Rs.89) why would I not buy? The offer had 10shards of Widow @ Rs 89/-

I clicked on Purchase, the process of verification started and I went to the payment app to proceed with payment. The app shows payment successful. I switch back to the SfA4 to see its logo pop up on the screen, indicating that my purchase it being processed. Its 30 mins now, and still its loading. I try to close the app now and restart it, hoping that the purchase has now being reflected and I can claim my 10 shards to unlock Widow. I recheck after sometime.

But NO LUCK, whatsoever.

I couldn’t get the screenshot of the transaction from the app, obviously because it prevents it, but I have taken the screenshot of the iMessage confirmation the transaction.

I can give legit proofs that I actually paid for the offer. Now the offer is going to be over in a couple of hours so I'm worried if I got scammed for real?

Please help if you can.

Update - After being advised by a friend, I went to the helpdesk, put up a inquiry as well. Now if any Nekki dev is reading this then I'm happy in both the cases, either refund my money or give me the promised items i.e. 10shards of unlocking Widow