Broken Animatronic

Hey folks, I’m new to this sub and maybe this question is one run into the ground but I couldn’t find an answer so I’ll ask it.

The wife bought an animatronic last year and it doesn’t work out of storage this year. I know they’re cheap and all but it worked like 2 days. I called Zombie and they basically said, not really fixable, find a receipt or card and we will move forward. I don’t have either. Why would my wife keep it? Also, she says she probably paid in cash but that was a year ago. So I’m stuck with a busted $200 animatronic. So my question is what if I bought a new one, since it there again this year and returned the broken one? Aside from the obvious unethical aspect of swapping it for the one that broke and we can’t get help to repair, what is the issue with this?