RAV procedure and antics

Hi everyone, So I registered online at RAV by end of last year, since I will out of work in 2025. The hotline was quick to call on 2nd of jan and I have received a letter that I will have my first consultation appointment starting the 6th of January. I have received a couple of letters from RAV and Arbeitlosenkasse to complete some documents which I did, however I have never received an appointment for consultation yet, is this normal?

I have emailed RAV a couple of times and after 10 days they answered, they still need time. So I am not sure when exactly I will receive the unemployment benefit if at all?