Sacombank Debit card blocked for biometrics??

Last week i could not shop online: Visa card declined

Today at the ATM: declined. Called the bank: NO answer Chat with us: No answer

I just read i was supposed to update the biometrics using the app but APP is NOT IN ENglish

WTH is going on?? Will the people at branch speak English?

What a shame doing this before the holidays!