Getting connection message when running the nebula app on mac

When I tried launching the app, it givens an message "please connect your xreal glasses"

I have Xreal one version.

I tried all the option

  1. launch the app and when connect message was displayed , then connected usb
  2. first connect the usb and then launched the application

in both the cases the message is still there.

https://preview.redd.it/k0sukh7p9kne1.jpg?width=750&format=pjpg&auto=webp&s=09ba9ece6c81c1f666b6adcc8e24ef949ac892da