Amazon is going down the drain.

I can’t believe people justify paying over $120 a year for this crap service. Amazon has turned into a monopoly and the quality of their service is declining rapidly. Out of my last 15 shipments, only about 5 have been on time.

My biggest complaint by far is the customer service. These people will straight up lie to you just to get you off the chat, and they barely speak any English at all. The issue then arises where they can’t comprehend what you’re saying and instead interpret something completely different than what you’re talking about. Anyways, after my delivery was late for the fifth consecutive time, I complained over live chat and they offered a $5 credit. It never credited to my account so I reached out to a second customer service rep who said it was a system glitch and they issued the credit now. NOPE! No credit. I can’t believe a service as big as Amazon has as terrible customer service as it is.

Why do we pay for Prime when every big box store now promises 2 day delivery for free and with prime video having ads, what’s the point? People also say not to make big purchases on Amazon because their workers are known to steal the items and replace them with low value items, so why do people justify paying for this service!?

EDIT: Seems like most of you are missing the point of this post. I said shipping is problematic but my biggest gripe is the customer service that’s next to useless and that straight up lies to you.