"Missing Miles" page consistently not working - how to get credit for past trip.

Hello /r/americanairlines,

My family and I a month ago took a trip from AMM to STN flying Royal Jordanian. While booking the tickets, I did enter our AA milage numbers, but none of us have gotten miles for the trip.

I found the "missing miles" page, where you can submit ticket number, flight info and so on, but on submitting the form, I keep getting a "Our system is having trouble please try again or come back later" error. I've been getting this error every day for 2 weeks now. (I pulled up the browser console, and saw something about flightSummery missing which indicates an unhandled exception).

Is there another way I can go about trying to get the our miles credited to each of our accounts?

Thanks!