Personal Loan Rate Adjusted to 1% APR

Wow! initially thought i received a spam/phishing type email from Amex. After the email passed the sniff test, I called to confirm its authenticity and sure enough, due to a technical error on their part, they have adjusted the APR for my loan to 1% for the life of the loan to make things right. Also checked my account and received a credit adjustment that i was unaware of.

I did not identify anything strange on my statements so im equally surprised Amex made things right despite the fact i may have never noticed. Kudos to them and their proactiveness. Im truly surprised as ive never experienced anything like this before.