Bell Customer Support LIED about an offer to keep my business

I've been a customer of Bell since 2020. I signed up for their Fibe 1 Gb/s years ago. As the years went on, I noticed my price slowly creep up until this year my bill jumped from $110 to $141 taxes in for Fibe 1.5Gb/s so I called and after a long conversation I was offered this as long as I added a Mobility line and transferred the services to one of my family members:

Bell Fibe 1.5 Gbs - $50

Mobility including unlimited talk and text + 20 GBs of data - $20

which includes a $70 dollar lifetime credit for the account.

I know this deal sounds too good to be true, so I asked the sales rep multiple times to confirm this offer. When the offer was sent via email, everything showed up except the 20GBs of data. When asked, she insisted that it is on the backend and it is there. Again, I asked her to confirm 3-4 times.

When I called to activate the line and spoke to another rep, they said there is no 20GBs of data. I've asked them to escalate this issue and everyone keeps telling me that this is not possible.

I feel lied to and had to speak to 5+ reps to get nowhere. Keep in mind, we had to cancel a phone service with Freedom mobile to transfer this number over, set up a new Bell account with a new modem/router for god knows what reason, and had to pay the $141 fee for last month.

As I am writing this, I'm currently on the phone with retention. It is ridiculous that a customer service rep can throw out outlandish offers, get customers to sign a contract, and not offer what is promised.