My internet is out AGAIN! Four Oaks, NC near Smithfield.

I went the whole month of July without service and was still charged for it, never credited for it. There was a 3-4 day outage last month. A day outage the month before that. Now I’m facing another outage this month. I’m so, so ready to leave Brightspeed. I can’t even login to my account because it says “there’s no account associated with this number”, like the fuck? YOU gave me this number. And I can’t talk to tech support because the chat won’t fudging load. What the actual fliggidy FUCK is Brightspeed doing and WHY are we using them. I’m about to cancel and find something else because literally fuck this. I’m pissed.