Tesla Insurance PSA Avoid at All Costs

Since Tesla Insurance doesn’t have a location, and it’s fruitless to leave a survey during a claim, I’m just going to keep it short and sweet and say please pay for a quality insurance company. I wish I still had AAA. You get to be on the phone with someone who speaks english, you get 24/7 care, you get active claims adjusters who answer the phone and call back asap.

Tesla insurance has been the worst company I’ve ever interacted with period. They do not follow standard business practices, they do not follow up with you, they do not pay or evaluate quotes from your autobody shop. If you do have tesla insurance and you do get in an accident, ans you aren’t at fault, use the offender’s insurance company. It will save you weeks of headache.

I literally don’t know how else to spread the word. I’m doing everything I can, because I know other people have it worse some people don’t get to walk away from accidents. Luckily my wife didn’t suffer even a scratch, but now we are without a car and without a functioning insurance company.

Edit: wow I honestly thought like only 4 people would respond but I would have been glad if only 4 people saw this because someone, anyone needs to know our story. And thank you all for the advice and for sharing all of your experiences.

For context I live in SD county in CA, although I have my M3, my wife has a Mercedes EQB (you can get great deals on those btw besides the point). Both are insured by tesla insurance. I don’t think my experience would have been better with the tesla being in the accident.

Our friend has a hole-in-the-wall company her family has been insured with. Our friend’s dad has been a victim of some accidents and that insurance company has always taken care of him. If I get the name I’ll share it in another edit. I’d rather support a small business that does their job than tesla…