PayPal G&S case. Need a help.

So, I bought a ticket to Taylor, but it was a scam. I used G&S thing and I guess I started a process, but the girl or whoever it is, asked me to close the case. I have never used PayPal, so Idk should I do this or not?

So, I bought a ticket to Taylor, but it was a scam. I used G&S thing and I guess I started a process, but the girl or whoever it is, asked me to close the case. I have never used PayPal, so Idk should I do this or not?