J Stockard package protection charge added after check out

I’ve only Placed two orders with J Stockard and for each I specifically unselected the $1.40 charge for “package protection and free returns”. However, after check out, I noticed my receipt showed I was charged for this anyway. I’ve asked them to refund the charges and explain why this happened but I’m wondering if this has happened to anyone else. Please comment if it has to you. Thanks.