Perma ban for paletools?

So since futties started I've been spamming sbc's like player picks because I'm lazy to do it in the game itself. I've made like 200+ picks a day using paletools which gave me a softban now and then but no other problems. I've been trying to find any information about people getting perma banned for using it but can't really find it.

I got an e-mail today saying I got perma banned for cheating/3rd party software. The only thing I can think of is that they banned me for paletools. I submitted a ticket asking for more information because I would like to know why I just got perma banned for every FIFA/EA FC title without any warnings.

EDIT: Not sure if it's related to paletools. Seeing lots of people reporting they got banned for "cheating/exploit" on pc since the last update got released. Found several people on twitter and the EA Forum. Will keep you guys updated on the situation and reply from EA.

EDIT 2: Just an e-mail from EA stating they will not unban me after reviewing my appeal. It states the following:

We have confirmed that your account was cheating in EA SPORTS FC™ matches. Because of this, we will not remove the restrictions on your EAS FC Account.

You break our rules (https://www.ea.com/terms-of-service#section6) if you:

• Use of external tools and/or software

• Send unsolicited information to EA servers

• Perform in-game exploits

• Abusing glitches or bugs

This is weird considering Paletools is not used in "Matches". I opened a new ticket because I might be flagged for the bug that occured where lots of us got 1 point after winning a champs match. I have 966 hours in this game and actually bought fifa points on Monday (The day before the ban R.I.P.). You can think what you want but I'm 100% sure I'm innocent unless they somehow still mean Paletools...

EDIT 3: After waiting more than 5 days total my ticket about this ban has been handled and I received an e-mail stating the following: "We might have incorrectly flagged your account for breaking our rules." I'm now unbanned so guess we are still safe using paletools. Me personally, I'm getting nowhere near it.