Aloft Boston Seaport pushes back on 4PM guarantee checkout.

Platinum member here. You can se the chat above which then turned into a call from the hotel to me per the last entry.

The Aloft Seaport Boston (D street) management did not want to honor the guaranteed 4PM checkout. They’re neither a resort or convention hotel. The front desk person called me at dinner after texting a bit and said they’re next to the Boston Convention & Expedition Center. I politely informed them proximity to a convention center did not make them one.

In fairness this front desk person was super nice at check in and very customer focused each time we interacted with them. When we got back to the hotel after dinner and had our keycards reissued, they said management was the one pushing back on them.

This afternoon we checked out a couple minutes before four and thanked them again. They said management gave them crap for pushing it through after being told not to. I asked if they wanted to get them and have me give them crap back. :)

Anyway it worked out, just had to be persistent.