Attention : Mint users in Washington impacted by the storm

Keeping you and your loved ones connected is our top priority, especially in challenging times when staying connected really counts.

We want to be sure you have the data you need while your internet or other connectivity services may be down. If you are in an impacted area, you may have already received an email or SMS from us saying that we will be refunding data add-ons that you purchase from 11/20/24 - 11/24/24. Refunds will be processed within 5-7 days of purchase though your bank may take longer to process the refund.

In order to determine the impacted area, we use several data sources, including information from FEMA, storm tracking and crews that correspond with local power companies. We use your billing address from account management to select eligible customers, so it’s important to keep that updated.

Our thoughts are with everyone affected by the storm. If there’s any other way we can be of service to you, please DM u/MintMobileAlex and we’ll do our best to help you out. We will continue to monitor the situation in case there are additional impacts from the second storm today.

Stay safe.