Purchasing with Dell Premier

Over the last week, we have had an increasingly difficult time purchasing through our Dell Premier account. When creating a quote, we are usually able to skip adding an end user and enter the information during checkout after the quote has been approved by our client. Dell is now not allowing us to even see estimated shipping costs before adding an end user to a quote.

In addition, the search function they have added for end users does not always work. We often end up in a loop and remain unable to move forward with checkout (the button remains greyed out). When the function does work and we are able to add an end user, Dell then updates ALL of our open quotes to the selected client and does not give us the option to change it. It seems to reset after a day or so, and the cycle begins again.

We have had ZERO response from account administrators. We are at a standstill. The last communication we had from our rep a week ago said "There was an error in your quote" with no explanation as to what the error actually was. We have been using Dell Premier for years. My sales reps know what they're doing. Not adding an end user has never been an issue.

Is anyone else experiencing this change? I know Dell generally sucks super hard, but this is next level. I'm at a loss.