Troubleshooting class-count

I was recently about to hit a milestone for my class count and as I was coming to that day I realized that my class count in OTF app, MINDBODY and My Metrics all reflected different class counts. Not the end of the world but I wanted to verify what one was most accurate and try and figure out the discrepancy since they all share the same data.

Few notes: 1. I only have OTF classes in MINDBODY 2. I am aware of the 24 delay to reflect on the OTF app. 3. I realized in the last 48 hours I had 10 classes over the last 5 years that appeared in my class history but that I did not take. They appeared from me lingering at the studio after a class I DID take for a few min too long with my HR monitor still on. This would send me a summary for that 1-3 minutes and appeared in my history even though I didn’t sign up for the class.

I was able to contact app support and have them delete the 10 classes, however they are saying this won’t change my class count (?) and that my count showing is accurate. Why wouldn’t it adjust if the addition of the phony class added to my class count? The only number that has adjusted with the removals was the My Metrics app, I assume because it pulls class history.

The only other thing I could think of is how classes taken without a HR monitor would appear in the app as I have done that a few times.. Does anyone that doesn’t actively wear one mind telling me if those classes appear, and/or if they count towards your class count total but don’t show in your history due to not having a summary? That could potentially explain a discrepancy between OTF / MyMetrics.

I will survive if I can’t straighten it out, but unfortunately I am a ‘why?’ kid that likes answers to problems. 😂

Happy New Year! I hope you all have a wonderful 2024 suffering in the orange with friends.