Animal Care Rant

Hey yall. I just needed a void to scream into so???? here i am. As im sure we all can unfortunately understand, i feel like upper management doesn’t truly know how things are actually going in store esp with managers who rush and do all the “make it perfect” cleaning and care right before a visit. I’ve only been with the company for half a year but im losing my mind with our small animal manager (i never learned the titles cause they got changed like two months after i joined so pardon my lack of title knowledge). but i just don’t know what to do. As a small animal owner i know theres lots of ways we could lower the sick animals we end up with on the floor but its like our animal care manager doesn’t actually care. she constantly complains about her job, is nasty to customers, and talks shit on literally everyone behind everyone’s backs. working with her is more stressful than working with a micro managing manager cause she’s always in the worst mood ever. i know this is the life of corporate retail but i just wish i could help these poor animals. i have half a mind to talk to my DM when they’re in next just because i feel like no one else actually cares. send good vibes and if you read the rant this far. i appreciate you and hope you’re in a better situation.