Calling out store 1911 for toxic environment

I was employed from June until last week. Became an OLM after about a month and half. I had been Customer Engagement Leader at PetSmart for 8 years prior.

Red flags at this location right away. I was given virtually NO training on my job. I figured things out here and there but there were some things I still didn't know when I left. Didn't even know the hazard waste was part of my job until my last week. No one had been doing it. I kept up on planograms, price changes, truck, etc.

I was given no feedback on my performance at any time. The GM mentally checked out after he was given a position at a different store and stopped caring about ours. He would answer "it's not my store anymore" to problems even though he was left in charge of it until someone was hired. He wouldn t point people for calls in, let people do whatever they wanted.

There is a "manager" there who is the most toxic person I have ever had the displeasure of working with. She's been there over 20 years and gets away with everything. I found out she has numerous HR complaints against her from former employees who all quit because of her. She made a racist comment in front of me about a new hire, right to my face. She has made homophobic comments numerous times to transgender and gay employees. About 2 months ago, everyone in the store wrote a signed statement about offensive things she had said to them. Every single associate. I went to the district leader and told her my experiences, as well as about the racist comment. All the statements were submitted.

This "manager" always gets every holiday off as well for things "conveniently" coming up. I was warned about this from a gay manager who left over the summer because he couldn't deal with her anymore. He said she comes up with every excuse in the book and manages to get every single holiday off. Sure enough, she was off Thanksgiving week, Christmas week, and was conveniently sick with COVID over New Year's. Found out from her neighbor that they hadn't been home the entire week she called off for and were on a trip. These kind of things happen with no consequences. She takes personal call after personal call, putting them on speaker phone so everyone can hear her conversations, which are just chit chat.

One evening she was in wellness and her phone on speaker phone the entire time. She was sitting on the freezer talking about Donald Trump to one of her friends, and everyone working got to hear it all.

I also brought to the district manager's attention a rat that had been in wellness for almost a month with no vet visit. I even told our GM about it. The excuse from this manager - who is the CAL, by the way - is she has been medicating it and thought it was part of the group of females that were being treated for respiratory illness. One look at his card would tell you it's a male and hadn't been to the vet. How could she claim she took it out and medicated it everyday, and thought it was a female? Males are very obviously males, if you know what I mean. And also, he had a card that needed signed off. She was too busy on her personal calls to notice.

She was "talked" to and that's it. She still works at this Petco today. She cornered one of the LODs and quoted her statement to her. Told her she knew who turned her in and considered it a personal attack.

Fast forward to our new GM being hired. I was optimistic that maybe things would change for the better! I was wrong. This new GM - labeled abrasive - is downright disrespectful and mean. Almost every associate came to me with a complaint about how they talked to her and then I experienced it myself. I was opening one day and had a question about something that pertained to opening the store that had changed and not been communicated to me. I texted the manager group chat to inquire about it. She called me a few minutes later and it was the rudest conversation I ever had in my life. She asked why I was texting at 9 am on her day off. I explained, and she kept asking me questions, telling me to figure it myself. Said texting without trying to figure it out myself makes me "sound stupid." After she hung up, I sat in the office and cried because it made me feel so bad. When the closing manager came in I relayed what had happened and how I felt.

Next time I worked I was pulled into the office and the new GM was so nice and apologetic. Said she was in severe pain from a tooth infection and knew she was "short" during the conversation. I told her what she said hurt my feelings and it was downright rude, not short. She apologized again and "couldn't remember" all of what she said due to medication she was on but said she didn't call me stupid. Well, she definitely one hundred perfect DID.

A couple days later a cashier called in who NEVER calls in. She hasn't called in in over a year. She was sick with Norovirus and had to miss 2 days. The new GM shit all over her, bad mouthing her to everyone because she called out.

After that I kept to myself and just did my job. I had planned PTO for one day and inquired as to whether it was put in on my check because I saw my stub and it was missing some hours, which should have been my PTO hours. She responded by sending me a screen shot of my approved PTO. I said thank you, but I'm seeing it's not on my check so I don't think something went through. She texted back "are the pictures not enough for you?" And I could hear the tone dripping from her words.

I made the decision not to go back after that. I called in sick the next day to use my sick time, and then the next day I turned in my keys and walked out. I would never consider not giving a place notice, but this awful location didn't deserve my respect.

Corporate needs to sweep in and clean house. I am not someone to quit. My first job ever I was there for 11 years. PetSmart almost 9 until the restructure. I didn't even make it a year at this location. The GM was a previous GM at a Texas store