Getting jewelry online? Or should I contact a piercer from a different town?

I emailed my local piercer about getting custom jewelry. They got me a quote, and I said give me a couple paychecks to save for the deposit (I will have enough to pay the rest by the time the items are finished). I emailed them twice saying I'm ready to pay the deposit, and they haven't responded. At this point it feels like they're ignoring me. Is there another resource to get the jewelry I want? I don't want to get scammed.