Theory 11 - garbage packaging yet again!

Last month or so, didn’t theory 11 declare they were going to do fulfillment differently? My special edition 007 was definitely dropped, not so special anymore. And the guardians of the galaxy is missing the cellophane I have highlighted. How is a chunk even torn off like that? I also didn’t get my 11 of spades cards. Did they discontinue the program? I’m so freaking done buying from them. I’ll get everything on the secondary market. How hard is it to get exchanges or refunds from them?