Asian Cup tickets refund

Hello. During Asian Cups I bought tickets for a match and even tho the money was withdrawn, I didn’t get the tickets. So I emailed them and they said that it would take 45 working days after the Asian Cup ends. It has been maybe 90 days already and still nothing.

Did anyone experience something like this or does anyone have a number to contact, they don’t respond to emails anymore

Or should I just forget I had that money in the first place