Blackshark V2 Pro Wireless - Mic input sound issues

I got this headset, and while it works great - the input volume is a huge issue. I primarily use Discord and if the microphone is not literally inside of my mouth, my friends cant hear me, or it sounds like im on the other side of my room. I feel like I've adjusted every setting, both on Windows and Discord, to get it to work. Nothing seems to be helping.

Am I missing something here or is it a problem with the headset itself? Do I NEED the THX Spatial Audio app to get this to work better? Ill take anything at this point, I have spent way more time than I would like on this already. Thanks