Warranty issues
So I have an arctis 9x and the headband has come off from the ear cup from where it’s cracked around the join which seems like a common issue. I’ve had it for just under two years and I bought it originally from currys however they will not take it back as it isn’t an electrical/mechanical issue. However I can’t go through steelseries who said they would swap for a like for like after the first 2 steps of the support ticket say I need a receipt from them which i obviously don’t have. Any advice or will I just have to bite the bullet on a new one?
So I have an arctis 9x and the headband has come off from the ear cup from where it’s cracked around the join which seems like a common issue. I’ve had it for just under two years and I bought it originally from currys however they will not take it back as it isn’t an electrical/mechanical issue. However I can’t go through steelseries who said they would swap for a like for like after the first 2 steps of the support ticket say I need a receipt from them which i obviously don’t have. Any advice or will I just have to bite the bullet on a new one?