LAFD Chief says they are doing their best without running water, electricity or gas????

After saying "they are doing their best without running water, electricity or gas????" she then goes on to say she is so proud of her department serving as collection sites for the fire victims. I get she's trying to provide a feel good moment but shouldn't people be all over the poor response to the fires? Isn't the primary purpose of the fire department to put out fires and that should be how their performance is measured?